Privacy Policy

Last updated: August 2026

1. Who We Are

Kesteven Home Design is a trading style of Arc3d Ltd ("we", "our", or "us"), a registered company in England and Wales. We operate the website kestevenhomedesign.co.uk and provide residential architectural design, planning application management, 3D visualization, and technical drawing services.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us directly via our website or through our registered business address in Waddington, Lincolnshire.

2. The Information We Collect

When you visit our website or submit an inquiry via our contact form, we collect only the personal information necessary to discuss and deliver our design services. This may include:

  • Contact Details: Full name, email address, and telephone number.

  • Property Information: Property postcode and address details required for site appraisal and planning feasibility.

  • Project Details: Information regarding your property type, extension requirements, project scope, and design preferences submitted through our inquiry form.

3. How We Use Your Information

We process your personal data lawfully and transparently under UK data protection regulations (UK GDPR). We use your information for the following purposes:

  • Responding to Inquiries: To evaluate your project brief, provide accurate fixed-fee proposals, and communicate with you about our services.

  • Performing Our Contract: To carry out measured site surveys, draft architectural drawings, produce 3D visualisations, and manage planning or building regulation applications on your behalf.

  • Statutory Submissions: To submit planning applications, Lawful Development Certificates, or Building Control notices to local authorities (such as North Kesteven District Council or the City of Lincoln Council) using your property address and contact details where required.

4. Sharing Your Information

We treat your data with strict confidentiality and never sell your personal information to third parties. We may share your data with trusted third parties strictly when necessary to fulfill our service contract with you, including:

  • Local Planning Authorities & Building Control: For submitting statutory planning applications and technical notices.

  • Structural Engineers & Specialists: When third-party structural calculations, drainage designs, or specialist reports are required for your project (with your prior knowledge and consent).

  • Software & Hosting Providers: Secure cloud platforms (such as Squarespace and our internal Arc3d data storage systems) used to host our website and manage client communications.

5. Data Security and Retention

We are committed to ensuring your information is secure. We implement appropriate technical and organisational measures to prevent unauthorized access, loss, or disclosure of your personal data. We retain your inquiry and project data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements associated with Arc3d Ltd.

6. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data, including:

  • The right to access: You can request copies of the personal data we hold about you.

  • The right to rectification: You can ask us to correct inaccurate or incomplete information.

  • The right to erasure: You can request that we delete your personal data under certain circumstances.

  • The right to object or restrict processing: You can object to how we process your data in specific scenarios.

To exercise any of these rights, please contact us directly through our website channels.

7. Cookies and Tracking

Our website uses essential cookies to ensure proper site functionality and security via Squarespace. We also utilize standard analytics to understand visitor interaction and improve our local service offerings. You can choose to accept or decline cookies through your browser settings or our site's cookie banner.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. Any updates will be posted directly on this page with a revised "Last updated" date.